Frequently Asked Questions

Guarantee

What is your product guarantee?

Mermaid Tails

Are your mermaid tails compatible with my monofin?

Are your mermaid tails walkable?

Will you sew my mermaid tail shut for me?

Sizing

Do you make custom sizes?

Help with sizing

Monofins

Do your tails come with monofins?

Is your monofin compatible with my mermaid tail?

What is a monofin?

What shoe / foot size do your monofins fit?

Why are your monofins better?

Ordering

I need help ordering

I need to change my order

My item is back ordered!

When will you restock my favorite color / size?

Payments

Payments Accepted

Price Adjustment Policy

Refunds

Returns / Exchanges

Returns and Exchanges

Shipping

Shipping Speed

Free Shipping to USA

Transit Time for UPS Ground

Expedited Shipping to USA

European Customers

International Shipping

Wholesale

Bulk / Wholesale Ordering