I spoke with the nicest lady on the phone, regarding questions I had about ordering a Foot Pocket replacement for my granddaughter's Keiki swim fin. She answered all my questions and even gave me some helpful tips for putting the foot pocket on so that it wouldn't tear and would last longer. She also offered me a 10% discount, unsolicited. When the package arrived, within just a couple of days, they had included a cute mermaid necklace which my granddaughter absolutely loves! In this day and age, having such wonderful, personal, customer service is a so refreshing. Thank you SunTail!!!